What is AI?
A field guide for decision-makers—beyond the buzzword, into the operating model.
Artificial Intelligence, or AI, is the ability of machines to perform tasks that normally require human intelligence. These tasks include learning, reasoning, problem-solving, understanding language, recognizing images, making decisions, and improving from experience. AI is used in many everyday tools, such as search engines, voice assistants, recommendation systems, chatbots, medical diagnosis tools, and self-driving technologies. It works by analyzing large amounts of data, finding patterns, and using those patterns to make predictions or take actions. AI can save time, improve accuracy, and support creativity, but it also needs careful use to ensure fairness, privacy, and safety.